Admin & Customer Service Officer (No Experience Required)

• AM: 7am to 4.30pm / 9.30am to 7pm
• PM: 11am to 8.30pm / 1pm to 10.30pm
• Night: 10pm to 7.30am

• Register patients and perform admission, transfer, and discharge procedures.
• Handle inpatient and outpatient billing transactions accurately and efficiently.
• Collect payments through various payment modes including cash, NETS, credit cards, and digital payment platforms.
• Assist patients with insurance claims, Medisave, MediShield, and other healthcare financing enquiries.
• Provide financial counselling and explain bill estimates to patients and next-of-kin.
• Process medical report requests and coordinate with relevant departments for fulfilment.
• Maintain accurate patient records, documentation, and billing information.
• Attend to patient enquiries and provide quality frontline customer service.
• Manage departmental email enquiries, administrative duties, inventory tracking, and reporting activities.
• Perform any other ad-hoc duties assigned by the reporting officer.

• Minimum GCE ‘N’ / ‘O’ Levels, NITEC, Diploma, or equivalent qualification.
• Prior experience in customer service, healthcare administration, admissions, registration, or billing will be advantageous.
• Comfortable working in a fast-paced healthcare environment.
• Good communication and interpersonal skills with a service-oriented mindset.
• Proficient in Microsoft Office applications.
• Able to work 5 days per week on a rostered basis, including rotating shifts, weekends, and public holidays.

We regret to inform that only shortlisted candidates will be notified. Applicants who do not possess the necessary experience or qualifications will still be considered on individual merits and may be contacted for other suitable opportunities.

We will not be liable for any loss arising from scams.”

EA Personnel Reg No: R25128652