Business Analyst - Toa Payoh

Job Title:

Business Analyst

Location:

Singapore

Work Schedule:

1. day work week, on-site

Job Purpose:

The Business Analyst serves as a bridge between business stakeholders and technical teams, driving improvements in operational efficiency and decision-making through data analysis, process optimisation, and digital tools.

Key Responsibilities:

• Gather and analyse business requirements through workshops, interviews, and documentation review.
• Translate business needs into functional specifications and process flows.
• Collaborate with IT and development teams to implement solutions aligned with business goals.
• Conduct User Acceptance Testing (UAT) and validate system deployments.
• Monitor system performance and recommend enhancements.
• Prepare reports and dashboards for management using Power BI.
• Facilitate stakeholder communication and manage expectations.
• Support change management and training initiatives.
• Contribute to project planning and implementation.
• Ensure business processes and systems comply with IT security policies and standards.
• Manage vendor relationships, including coordination, performance tracking, and ensuring service delivery aligns with business requirements.

Qualifications:

• Bachelor’s degree in Business Administration, Information Systems, or related field.
• 0–5 years of experience in business analysis or similar roles.
• Fresh graduates with strong analytical and technical skills are encouraged to apply.
• Familiarity with Agile and Waterfall project methodologies.
• Experience in IT environments, preferably within enterprise systems.

Technical Skills:

• Excel: Proficient in advanced Excel functions including pivot tables, VLOOKUP, data modelling, and charting.
• Power BI: Skilled in building interactive dashboards and visual reports.
• Power Automate: Able to design and deploy automated workflows to streamline business processes.
• Dynamics 365 (Optional): Experience working with Microsoft Dynamics 365 for CRM or ERP is a plus.
• IT Security Awareness: Understanding of cybersecurity principles, data protection, and compliance requirements. Ability to identify risks and ensure secure handling of business data.

Soft Skills:

• Strong analytical and problem-solving capabilities.
• Excellent communication and stakeholder engagement skills.
• Detail-oriented with strong organisational abilities.
• Ability to work independently and collaboratively in cross-functional teams.

Salary & Application:

Salary will be commensurate with experience and qualifications. Interested candidates should submit their CV and expected salary to the HR Manager.