Retail Operations Manager/ Asst. Operations Manager

Position Overview

The Retail Operations Manager ensures compliance with company policies, enhances operational standards, and drives the overall success of the retail business. The working hours will be following retail hours which may include weekends and not office working hours.

Key Responsibilities

• Oversee daily operations of all retail outlets to ensure consistent performance and operational excellence.
• Develop and implement operational policies and procedures to improve efficiency and customer experience.
• Monitor store performance metrics, including sales, customer satisfaction, and operational costs.
• Ensure stores comply with company standards, including cleanliness, visual merchandising, and safety regulations.

• Recruit, train, and mentor store managers and retail staff.
• Develop and facilitate engaging training sessions on product knowledge, sales techniques, customer service, and other relevant retail topics.
• Collaborate with the HR, Operations, and Management teams to identify training needs, design customized modules, and align training with the company’s strategic objectives.
• Facilitate in-store training sessions on weekdays during retail hours, provide one-on-one coaching and mentoring to support retail staff development, and maintain training records with progress reports.
• Monitor and evaluate the effectiveness of training initiatives through feedback and KPIs, making adjustments as necessary to refine future programs.
• Set performance goals and conduct regular performance evaluations for retail teams.
• Develop and implement staff schedules to optimize coverage and minimize costs.
• Foster a positive work environment to enhance employee engagement and retention.

• Manage stock levels, inventory control, and replenishment to ensure product availability and minimize shrinkage.
• Collaborate with the purchasing team and marketing team to align stock levels with sales trends and promotional activities.
• Oversee inventory audits and address discrepancies.

• Drive sales targets and develop strategies to achieve business objectives.
• Analyze sales data and market trends to identify opportunities for improvement.
• Ensure high standards of customer service across all outlets, addressing customer concerns promptly.
• Collaborate with the marketing team to execute promotions and campaigns effectively.

• Ensure compliance with local laws, health and safety regulations, and company policies.
• Provide regular reports on store performance, challenges, and opportunities to senior management.
• Implement corrective actions based on audit findings or management feedback.

• Relevant qualifications in Business Administration, Retail Management, or other related field.
• Proven experience in retail operations, with a minimum of 3-5 years in a managerial role.
• Preferably with 2–3 years of professional experience in facilitating retail training and development programs.
• Possesses excellent facilitation and presentation skills, with the ability to engage and motivate adult learners.
• Strong leadership and team management skills.
• Excellent organizational and problem-solving abilities.
• Proficiency in inventory management systems and retail software.
• Strong analytical skills with the ability to interpret sales and financial data.
• Exceptional communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Willing to work in a retail environment and follow retail operating hours.