Junior IT Product Operations Executive | Entry Level | Changi

What You'll Do:

Loyalty Product Support:

Assist in developing and enhancing digital loyalty products

Participate in change management, process refinement, compliance checks, and UI/UX review

Support user training and production rollout

Voucher Operations Management:

Manage digital voucher orders, fulfillment, and usage limits

Resolve day-to-day operational issues with accuracy and speed

Training & Process Improvement:

Develop training materials and lead refresher sessions for frontline and partner staff

Improve operational efficiency and stakeholder experience

Reporting & Reconciliation:

Generate and maintain accurate reports on voucher usage and reimbursements

Ensure data consistency and submission to stakeholders

Ongoing Support & User Management:

Handle user creation, editing, and access management on internal platforms

Support technical queries, reinstatements, and escalation handling

Our client is a leading organization in the aviation and travel ecosystem, known for delivering exceptional customer experiences and innovation in digital engagement. With a focus on enhancing loyalty programs and seamless user journeys, they operate at the intersection of technology, retail, and service excellence-serving millions of travelers annually across a world-class infrastructure

Overview:

Are you passionate about creating impactful user experiences and supporting dynamic loyalty programs? We're looking for a motivated Junior Loyalty & Product Operations Executive to join our team. This role offers a unique opportunity to support a fast-growing digital rewards platform, where you'll be involved in product enhancement, sales operations, and backend support to ensure smooth delivery and adoption of our loyalty tools.

Personnel Registration Number: R23114076