Showroom Manager / Customer Experience Manager

apartmentSearch Personnel placeToa Payoh scheduleFull-time calendar_month22/5/26

Position: Showroom Manager / Customer Experience Manager

Location: Lavender
Working Hours: 5 days work week, shift-based, 44 hours per week
Salary (commensurate with experience) : Up to $6,800 + Variable Bonus + Transport Allowance + Mobile Allowance + Grooming Allowance + Annual Leave + Medical Benefits
Duration: Permanent
Industry: Premium Lifestyle Products / Showroom / Brand Experience

Main Responsibilities:

Manage daily showroom operations and service standards.
Lead and coach showroom team on personalized customer engagement and presentation.
Ensure showroom ambience, display and brand image are well maintained.
Handle customer enquiries, VIP clients and service recovery.
Support campaigns, product launches, showroom events and activations.
Work with Marketing, Sales, Creative and Product teams.
Monitor customer feedback and improve customer experience.
Plan staff roster, manpower and operational readiness.

Requirements:

Diploma or Degree in Hospitality, Retail Management, Marketing, Business or related fields.
Minimum 5 years of experience in luxury retail, premium showroom, hospitality, airline service, customer experience or related industries.
Prior experience leading a customer-facing team is required.
Well-groomed, confident, professional and comfortable engaging customers.
Candidates from luxury retail, airlines, hospitality, lifestyle brands, interior design / furniture showrooms or automotive showrooms are welcome to apply.
Required to work both Saturdays and Sundays, with generally one Saturday and one Sunday off per month.

Email to: chl••@searchpersonnel.com.sg

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***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Deputy Consulting Director (APAC)

Reg no.: R22105510 | EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you

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