Desktop Support Engineer (Min 1 year experience) - Geylang

As an Desktop Support Engineer, your primary responsibility is to provide IT support to Government Staff whenever end-users encounter any IT-related issues.

Responsibilities:

• Provides onsite support to users with good customer satisfaction for main and off-site.
• Service cases escalated by helpdesk, ensure service report form are completed and update/close the tickets on a timely manner as per ticket update/closure procedure.
• Helps to maintain or improve the overall image of the support team.
• Level 1 & 2 level trouble shoot and problem resolutions.
• Provide technical and operation support.
• Work to reach service level target.
• Break/fix for patches, software distribution and preventive maintenance.
• Managed the media and documentation related to the equipment supported.
• Scanning and Software Distribution Agent installation and reinstatement of agent as needed during transition, wall to wall and steady state activities.
• Install the inventory scanning agent upon any new asset.
• Deployment/cloning/Hardware change that needs reinstallation of the agent. (Agents and instructions will be provided by customer).
• Reinstate inventory scanning agent on the PCs/laptops for those cases highlighted by the asset administrator where the agent is not responding back to the server after the periodic scanning.
• Provide the listing of any disposed assets from the environment to asset administrator for updating the asset repository Support IMACs each IMAC is treated as a case.
• Provide break fix to software distribution patches where customer will provide the instructions.
• Provide onsite assistance for client events (e.g. HFL…). Such events may be conducted outside the stipulated service hours.
• Additional service requirements in line with the role may be added or deleted from time to time.

Requirements:

• Good command in English to liaise with different entities
• Candidate must possess at least NITEC/Higher NITEC and above

Details:

• Working hrs : 7am -4pm or 8am - 5pm or 10am – 7pm (based on Project arrangement)
• Location : Island wide (based on Project arrangement)