Toa Payoh - Business Operations Intern

Role Overview

You’ll work closely with a cross-cultural team across 10+ countries, gaining exposure to diverse business practices, as well as insight into how our B2B product offerings evolve to meet client needs across regions.

1. Routine Operational Support

• Assist with order processing, invoicing, and fulfillment tracking
• Maintain accurate records of pricing, inventory, and client accounts
• Support coordination between sales, warehouse, logistics, and finance teams
• Ensure timely and accurate execution of standard B2B processes

1. Process Optimization

• Review and help refine internal workflows for efficiency (e.g. order lifecycle, vendor coordination)
• Identify bottlenecks and assist in creating documentation and SOPs
• Contribute to automation or system upgrades in collaboration with operations and tech teams
• Assist in implementation and testing of process improvements

1. Product Evolution & Market Feedback

• Help collect and organize product and client feedback from regional sales teams
• Support analysis of product mix performance across markets
• Observe how customer requirements influence updates to SKUs, packaging, or service terms
• Participate in internal discussions on product offering strategies for different B2B segments

• Gain real-world experience in wholesale B2B operations, including supply chain and client servicing
• Work with a diverse international team across 10+ countries, learning how regional nuances affect operations
• Develop cross-functional exposure across operations, sales, and product
• See firsthand how operational excellence drives client satisfaction and scalable growth

• Currently pursuing a degree/diploma in Business, Logistics, Supply Chain, or a related field
• Highly organized and attentive to detail, especially in routine processes
• Strong analytical and problem-solving skills with a desire to improve systems
• Comfortable working in fast-paced, multicultural environments
• Proficient in spreadsheets (Excel/Google Sheets); familiarity with ERP, CRM, or workflow tools is a plus
• A clear communicator with a willingness to learn and take initiative

• Practical B2B operations experience across order management, logistics, and vendor coordination
• Exposure to real-world supply chain and product lifecycle management
• Opportunity to contribute ideas that improve process efficiency
• Mentorship from experienced team leads across operations and product
• Internship stipend and possible opportunity for full-time employment thereafter