Change Management Analyst

apartmentPeoplebank placeBukit Merah descriptionTemporary calendar_month30/12/25

Change Management Analyst (1-Year Contract)

About the Role

We are looking for a Change Management Analyst to support a critical system implementation project. This role is focused on enabling a smooth user transition through strategic communications, end-to-end training development and delivery, and adoption-focused change activities to drive successful uptake across the organisation.

This is a 1-year contract role.

Key Responsibilities

Communications Support

Develop and execute communication materials to keep stakeholders informed throughout the implementation lifecycle
Create clear, engaging content such as newsletters, announcements, launch updates, FAQs, and progress communications for different audiences
Partner with project teams to ensure consistent messaging across channels and manage feedback loops between end users and implementation teams
Track and analyse communication effectiveness using metrics and feedback to continuously improve content and approach

Training Development and Delivery

Design and deliver training programmes tailored to different user groups and skill levels
Create training materials including user guides, quick reference guides, job aids, and training decks
Provide ongoing user support during the transition period, addressing questions and challenges as they arise
Conduct training needs analysis and skills gap assessments to inform training strategy and content design

Change Management Activities

Conduct impact assessments to identify affected stakeholders, teams, and processes
Support change readiness activities and help address resistance through targeted interventions
Monitor adoption metrics and user feedback to identify areas requiring reinforcement or adjustments
Develop reporting mechanisms and dashboards to track progress against adoption targets
Facilitate workshops, focus groups, and working sessions to gather requirements and validate change impacts

Analysis and Assessment

Conduct stakeholder analysis to map influence, impact, readiness levels, and engagement strategies
Gather and analyse user requirements to shape training plans and communications
Produce data-driven change impact assessments and present findings to project stakeholders

Required Skills and Experience

Broad understanding of change management principles and adult learning methodologies
Experience in change management, training delivery, communications, or similar organisational roles
Strong written and verbal communication skills, with the ability to translate technical concepts for diverse audiences
Project coordination skills and familiarity with training tools/platforms (e.g., LMS, virtual training tools, collaboration platforms)
Comfortable working with data: analysing feedback/adoption metrics and supporting evidence-based decisions
Ability to translate business requirements into actionable change and adoption strategies

Desirable Qualifications

2–3 years of experience in training delivery and stakeholder engagement
Experience supporting system implementations or digital transformation initiatives
Bonus: Change management certification (e.g., Prosci, ACMP/CCMP) or recognised training qualifications

How to Apply: Interested applicants, please click on the “Apply Now” to submit your updated resume.

Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.

Ahmad Ilyas bin Azhari
Consultant – IT & Digital
EA Personnel No: R24123184

Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248

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