Export Customer Service (Japanese Speaker)

apartmentJOINTHIRE SINGAPORE PTE. LTD. placeGeylang descriptionPermanent calendar_month4/6/25

About Company: Our client is a global logistics MNC founded in 1973. They provide one-stop business solutions in freight forwarding.

Job Description:

Direct Contact with Customers with outstanding friendly and reliable service offered
Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking
Check on the Export Documents Compliance when processing the export work order
Apply the correct export permit and other export custom processed on timely manner
To answers all calls promptly
Monitor the onboard status without fail and to informed customer on any irregularity
Good communication among all related department concern E.g. Ops, Warehouse, Traffic, planning team
Always ensuring that the Airfreight rates apply is correct and updated.
Constantly aware and update on new changes / requirement by airlines or governmental requirement
Ensure that all monthly customer report is submitted on timely manner without fail

Job Requirements:

Minimum O-Level / N-Level
2 years’ experience within the same industries / field
Proficient in Microsoft Excel, especially VLOOKUP formula
Speaks and write Japanese is required to communicate with Japanese speaking customers

Compensation:

AWS
Working hours: Monday to Friday 9am to 5:30pm , Atl Sat 9am to 1pm
OT Pay

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