[ref. k9147621] Software Engineer- Helpdesk Support Engineer

placeToa Payoh calendar_month 
We are looking for Software Engineer- Helpdesk Support Engineer with below requirements;
Description
  • Monitor and respond to system alerts and abnormal behaviours.
  • Isolate incidents, identify faults, and apply problem resolution scripts or escalate when necessary.
  • Consolidate records for reporting, monitoring, analytics, and audit purposes.
  • Perform system health checks after changes to ensure stability and prevent issues.
  • Manage incident tickets throughout their life cycle, including creation, updates, escalation, and closure.
Responsibilities
  • Good experience in IT helpdesk or support engineering.
  • Strong knowledge of incident management processes and ITIL practices.
  • Familiarity with system monitoring tools and troubleshooting procedures.
  • Ability to work in a fast-paced environment with strong problem-solving skills.
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apartmentSynapxeplaceToa Payoh
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local_fire_departmentUrgent

Software Engineer - Toa Payoh

apartmentThalesplaceToa Payoh
Advertisement: Real-time Embedded Software Engineer Are you ready to innovate and make a significant impact in the field of real-time embedded software development? Thales is seeking enthusiastic and dedicated Software Engineers to join our team and contribute...