IT Support Engineer (L1–L2 Infrastructure Support) - Night shift (ID: 671076) - Pasir Ris - ref. h63282123
Persolkelly Pasir Ris Full-time
Job Overview
We are seeking a proactive and detail-oriented IT Support Engineer (Night shift) to provide L1 to L2 infrastructure and system support across our internal network and platforms. You will play a key role in supporting day-to-day IT operations, troubleshooting user issues, maintaining IT assets, and assisting in implementation projects.This is a great opportunity to grow your technical skills while working in a collaborative environment.
Key Responsibilities- Provide Level 1 and 2 technical support for internal users, covering hardware (e.g., desktops, laptops, printers) and system-related issues.
- Serve as the first point of contact for IT support inquiries and ensure timely issue resolution or escalation.
- Assist senior engineers with testing, deployment, and user training for new system functions and applications.
- Support IT asset lifecycle: procurement, installation, configuration, and inventory updates.
- Liaise with the central IT team to support compliance with IT security policies and standards.
- Conduct routine internal IT audits and report non-compliance or irregularities to senior team members.
- Maintain and update IT documentation, FAQs, and knowledge base under the guidance of the IT Support Manager.
- Assist in identifying and documenting recurring issues for process and system improvement.
- Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.
- Minimum 3 years of experience in IT support, infrastructure, or system administration roles.
- Working knowledge of SAP, Oracle Application Server, and MySQL is preferred.
- Experience in manufacturing environments or supporting shop floor control systems will be an advantage.
Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.
EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)
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