Customer Service Admin

apartmentJACKIE'S ENTERPRISES (S) PTE LTD placeYishun scheduleFull-time calendar_month20/1/26

Handling customer inquiries:

Answering phone calls, emails, and live chat messages from customers to address questions, concerns, and complaints.

Issue resolutions:

Investigating customer issues, identifying the root cause, and working with relevant departments to find solutions and provide timely resolution.

Customer data management:

Maintaining accurate customer information in the system, logging customer interactions, and updating relevant records.

Order processing and tracking:

Processing customer orders, monitoring order status, and communicating updates to customers.

Complaint management:

Escalating complex complaints to appropriate personnel, documenting complaints, and following up to ensure customer satisfaction.

Performance monitoring:

Tracking key customer service metrics like customer satisfaction, resolution time, and first contact resolution rate.

Quality assurance:

Ensuring customer service interactions adhere to company standards and guidelines.

Collaboration with other departments:

Working closely with sales, marketing, technical support, and other departments to address customer needs and resolve issues effectively.

Any other ad hoc duties.

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