Sales Coordinator cum Customer Service

apartmentThe Curtain Boutique placeToa Payoh scheduleFull-time calendar_month 
We are seeking a motivated and detail-oriented Sales Coordinator cum Customer Service Executive to support our sales team and ensure excellent customer experiences. This dual-role position involves coordinating sales activities, processing orders, and providing timely support to customers before, during, and after sales.

The ideal candidate is organised, communicative, and capable of multitasking in a fast-paced environment.

What you'll be doing
  1. Order Processing
  • Manage and process sales orders, quotations, and invoices
  • Liaise with vendors to ensure timely order fulfilment
  1. Sales Support
  • Respond timely to sales team on the orders status
  • Assist to secure schedule for the sales team
  1. Customer Follow-up
  • Handle customers feedbacks and issues
  • Liaise with customer to confirm order and installation details
  • Maintain a high level of customer satisfaction by providing timely and effective support
  1. Coordination
  • Act as a bridge between sales, installers and customers to ensure timely delivery and service.
  • Resolve customer issues related to orders/installations/servicing promptly
  • Provide comprehensive administrative support across sales and installation department
  1. Any other ad hoc duties assigned
What we're looking for
  • Proven experience in a sales coordination or customer service role, preferably in a retail or customer support environment
  • Strong communication and interpersonal skills
  • Good organizational and time management abilities
  • Proficiency in MS Office and CRM systems is a plus
  • Able to work independently and as part of a team
  • Able to work in fast moving environment
  • Immediate availability/within short notice
  • Location: Ubi
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