Call Centre - Customer Service Assistant
Comfort Transportation & CityCab Woodlands Temporary
About the role
We are seeking a motivated and customer-focused Customer Service Assistant to join our team. This full-time role is based in the North-East Region and will be responsible for providing exceptional customer service to our valued clients.
What you'll be doing- Process point-to-point (P2P) bookings and handle related enquiries in a timely and accurate manner.
- Provide real-time service recovery to affected parties when required, in accordance with established procedures.
- Attend to and manage initial feedback from relevant stakeholders within the defined scope of operational support.
- Support additional operational areas beyond P2P services as and when the operational scope is expanded.
- Perform ad hoc tasks as assigned by the superior (s)
- Possess good interpersonal and hearing skills
- Ability to work well in a team and independently
- Previous experience in a customer service or call centre role is preferred
- A positive attitude and a willingness to go the extra mile for our customers
- Willingness to work shifts
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