IT Executive - Manufacturing Industry

Career Progression Opportunities!

Working days: 5 days

IT Executive - ERP System / Manufacturing Industry / End User Support

Job Responsibilities

• Maintain and troubleshoot hardware (PCs, printers, barcode scanners, etc.)
• Support network infrastructure: LAN/WAN, switches, routers, Wi-Fi
• Ensure servers and data storage are running smoothly (file servers, domain controllers)

• Manage user accounts, email, Active Directory, file permissions
• Monitor IT security (antivirus, firewalls, data protection policies)
• Perform regular backups and ensure disaster recovery plans are in place

• Provide technical support for MES (Manufacturing Execution Systems), ERP, or factory-specific systems
• Troubleshoot machine-PC communication issues (e.g., PLCs, IoT devices)
• Ensure system uptime to minimize production downtime

• Install, configure, and maintain standard and custom software
• Provide technical support to end-users
• Liaise with software vendors for updates, bugs, or new implementations

• Implement and enforce IT policies, data protection, and access control
• Support ISO/IEC 27001 or other relevant compliance needs if applicable

• Act as the first point of contact for IT-related issues
• Provide training or guidance to staff on using systems or software

• Maintain IT asset inventory
• Prepare incident reports, maintenance logs, and update manuals
• Support audits and provide technical documentation

• Diploma or Degree in Information Technology or related field
• Experienced with ERP / MES systems
• 1–3 years of experience in IT support, networking, or systems administration
• May require after-hours or weekend support during downtime or system issues

Gan Kai Le | R23112683