Planning and Customer Support Executive - Woodlands
NTS Components Singapore Pte Ltd Woodlands Full-time
Responsibilities & Authorities
- Sales order Management
- Customer Open Order Report
- First point of contact for customer
- Shop Floor Order Management
- OTD monitoring & recovery Plans
- Inventory & WIP level
- Owner for Product Production & Shipment Schedule
- Clearly communicate Work-In-Progress (WIP) and deliver status using verbal and written methods; maintain an updated delivery dates on a spreadsheet to ensure delivery date and assist to determine need capacity changes to meet customer demands.
- Meet production planning financial objective by coordinating to manage assembly of cost control, statistical data for SFO (shop floor order) closure, analyze variances and initiate correction action.
- Maintain production capacity by determining, monitoring and updating production priorities, developing and evaluating staff to ensure the efficient operation of function.
- SFO priority with Production and drive Supply Chain for parts to support spares OTD (On-Time-Delivery) to lead time.
- Work with Production on any issues to support OTD to lead time
- Participate in ECO implementation to ensure minimum exposure & production line interruption
- Monitor production flow, communicate delivery status and expedite material process or WIP to ensure on-time delivery.
- ERP & Microsoft Applications
- Fundamentals of MRP
- Demonstrate strong interpersonal, communication and presentation skills.
- Strong analytical and problem-solving skills and meticulous.
- Possess good project background and technical knowledge.
- Mature, proactive, resourceful and hands-on with good initiative.
- Independent worker who is able to work well with minimal supervision.
- Attention to detail, commitment to quality and a sense of urgency.
- Aggressive, with good attitude and ability to make strategic decisions.
- Minimum 5 years of relevant experience in a manufacturing environment
- Minimum 3 years of relevant experience in customer support role
- Bachelor's degree in Engineering / Manufacturing/ Business Administration OR relevant.
CPG Facilities ManagementWoodlands
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