Cleaning Operations Manager
Roles & Responsibilities
We are seeking a highly organized and experienced Cleaning Operations Manager to oversee and manage cleaning operations across multiple sites. The ideal candidate will be responsible for ensuring high standards of cleanliness, effective team management, and excellent client satisfaction.This role requires strong leadership, problem-solving skills, and a hands-on approach to operations.
Key Responsibilities:
Plan, coordinate, and supervise daily cleaning operations across assigned sites
Manage and lead a team of cleaning staffs, including scheduling, training, and performance evaluation
Conduct regular inspections to ensure quality standards and compliance with health and safety regulations
Liaise with clients to understand requirements, address concerns, and ensure service satisfaction
Monitor inventory of cleaning supplies and equipment, placing orders when necessary
Handle staffing requirements including hiring, onboarding, and resolving disciplinary matters
Prepare reports on cleaning performance, incidents, and staff productivity
Ensure adherence to company policies, procedures, and safety protocols
Respond promptly to emergency cleaning situations or urgent client requests
Requirements:
Proven experience as a Cleaning Supervisor, Operations Manager, or similar role
Strong leadership and team management skills
Excellent organizational and communication abilities
Ability to multitask and work well under pressure
Knowledge of cleaning products, techniques, and health/safety standards
Basic computer skills (MS Office, scheduling tools, etc.)
Able to work flexible hours, including weekends or public holidays when necessary
Possession of a valid driver’s license
Experience:
At least 3 years of experience in cleaning or facilities management, with supervisory responsibilities.