[ref. k78357018] IT Support Engineer - Geylang

Work arrangement: Weekends and on shift but it's a 5 day working

Duties/Areas of Responsibility

The position will involve the following areas of responsibility:

• Installing and configuring computer hardware, software, systems, networks, printers, Desk Phones, and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the campus
• Repairing and replacing equipment as necessary
• Support for implementation of new technology
• Complete detailed reports listing requests to technical assistance
• Assist management in creating training materials pertaining to computer troubleshooting and usage
• Act as the initial point of contact for all computer and system-related concerns from all users.
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware
• Escalate IT issues to the IT Manager where necessary
• Responsible for managing backups, manage AV and Telephone systems, AV Support for class Rooms,
• AV Support for On-campus events
• Creating purchase requisitions for IT hardware/software and esuring all software purchased licensing is recorded and maintained
• Setting up new users and disabling expired accounts in accordance with HR requirements

Other Responsibilities:

• Prepare documents, meeting materials, and correspondences
• Perform basic administrative support duties as required to meet specific operational objectives
• Perform miscellaneous job-related duties as assigned by the IT Manager