Senior Executive, Claims

We are looking to hire an experienced Senior Executive, Claims to provide support to the Director, Claims & Client Relationship in the servicing and administration of claims and ensure that all claims data is accurately recorded and maintained.

The Senior Executive, Claims is responsible for handling claims made by the clients. The job will involve working with the policy holders, insurance companies, internal departments and other professionals to ensure that the claim is optimised and processed in a timely and efficient manner.

• Provide guidance and support where necessary to clients on making a claim.
• Process, monitor and manage claims in a timely and efficient manner.
• Work closely with various parties ie. clients, insurers, surveyors, loss adjusters, lawyers, etc. on claims.
• Enter the claims details and ensure all claims data is accurately entered into the system.
• Maintain accurate and up-to-date records of all claims.
• Check details of claims submitted for settlement, process and arrange collection of claim settlement funds in a prompt manner.
• Assist with the preparation of reports and other documents as required.
• Provide the necessary claims information to the broking team to aid in renewal process.
• Adhering to legal requirements, industry regulations and customer quality standards set by the Company.

• University graduate in bachelor degree. Legal background preferred to facilitate effective claim negotiations.
• At least 5 years’ experience in handling marine claims.
• Good communication and interpersonal skills.
• Proficiency in spoken and written English, Malay and Cantonese (spoken) to support the Company's multilingual client base.
• Good knowledge of Microsoft Office applications.
• High-level negotiating skills.
• Essential to display accuracy and attention to details.
• Proactive and analytical.
• Time management skill and ability to work independently.