Team Leader (Banquet) - Toa Payoh

About the role

As a Banquet Team Leader at the PARKROYAL COLLECTION Pickering Singapore, you will play a crucial role in ensuring the seamless execution of all banquet events. Responsible for leading a team of dedicated banquet service staff, you will be the driving force behind delivering exceptional dining experiences for our valued guests in our stunning, eco-friendly hotel in the heart of Chinatown.

• Manage and lead a team of banquet service staff to deliver high-quality service for all banquet events
• Collaborate with the events team to understand client requirements and coordinate the setup and execution of banquet events
• Ensure all banquet service staff are well-trained, motivated and providing exceptional customer service
• Oversee the allocation of tasks and responsibilities to your team, monitoring performance and providing coaching and feedback
• Address and resolve any guest queries or concerns in a timely and professional manner
• Maintain strong relationships with clients and ensure their complete satisfaction with our banquet services
• Contribute to the continuous improvement of our banquet operations through process optimisation and team development

• Minimum 3 years of experience in a similar Team Leader or Supervisory role within the hospitality industry
• Proven track record of leading and motivating a team to deliver outstanding customer service
• Excellent communication and interpersonal skills, with the ability to liaise effectively with clients and team members
• Strong problem-solving and decision-making abilities to handle challenging situations with ease
• Thorough understanding of food and beverage service standards, as well as event planning and coordination
• Passion for the hospitality industry and a commitment to delivering exceptional guest experiences