Personal Shopping & Client Relations Manager

Who We are

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.

Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.

• Act as the point of contact for Mytheresa’s top clients
• Develop one-to-one client relationships through regular communications, and refer to individual’s order/ returns histories to enhance understanding of client base
• Service new and existing clients – Ideally providing a book with former clients
• Ensure that sales leads are identified and prioritized
• Create and implement new selling ideas to ensure sales targets are met
• Increase spend of individuals and develop customer loyalty through understanding customer's style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behavior and preferences
• Implement an entertainment program and create an extraordinary experience for top customers who join Mytheresa VIP events
• Responsible for the Pre-Reservation four times a year
• Responsible to update the preference sheet/ profile of the customers
• Actively liaise closely with the buying team, the brand team and the brands in case of re-ordering sold-out pieces
• Demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as designers

• 3-5 years of work experience, preferred in the field of luxury fashion, ideally in e-commerce
• Be passionate about your customer – have a true service and roll-up-the sleeves mentality
• Love for fashion and technology
• Enthusiastic, innovative and creative
• Sales-driven
• Tech savvy
• Great communicator
• Organized and detail oriented
• Fluent in written and spoken English and ideally one other language