Oracle Fusion/SCM Application Support Analyst (Singapore, Onsite)

Job Description

Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale.

About the Role:

Candidates must be passionate about technology, live for amazing customer service, and thrive in a fast-paced environment.

Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling their businesses by putting people first, and our team is dedicated to advancing this mission by focusing on customer needs above all else.

About you:

• Familiar with end-to-end Customer/IT support processes
• Adjusts easily to new or changing circumstances.
• A collaborative utility player mentality (low ego) with a proactive sense of curiosity
• Focuses on achieving results that promote business success.
• Demonstrate proactive and professional communication skills with all stakeholders and partners
• Maintain a professional, adaptable, and respectful manner
• Provide high quality service to all users

Responsibilities:

• Collaborate with stakeholders to gather requirements and translate them into technical solutions
• Understand end-to-end process flows on one or more products within homegrown asset management and supply chain environment
• Support resolution of integration issues with Oracle Fusion platform
• Review incidents and provide solutions based on knowledgebase, SOPs and runbooks
• Create SQL queries to perform data and to troubleshoot and fix bugs
• Provide expertise and guidance on best practices for configuration, development, and integration.
• Provide exceptional customer service and ensure a high level of customer satisfaction.
• Follow up with customers to ensure their issues are fully resolved and gather feedback.
• Participate in regular team meetings and provide feedback on service improvements.
• Suggest and implement process improvements to enhance efficiency and customer satisfaction.
• Stay updated on the latest features and best practices of SAP and Oracle Fusion platforms.
• Participate in ongoing training and professional development opportunities.
• Your Expertise:
• Bachelor's degree in computer science, Information Systems, Business Administration, or related field.
• 5-6+ years of experience with techno-functional Oracle Fusion and Supply Chain modules
• Proficient in supporting and troubleshooting SCM applications
• Diagnostic abilities to accurately diagnose identify root cause of issues.
• Hands-on technical experience with warehouse management, inventory and planning systems
• - Understanding of cloud computing concepts and architectures and familiarity with APIs, integrations, and common web technologies.
• Excellent verbal and written communication skills. Ability to convey complex information clearly and concisely.
• Experience operating with SLAs in a client-facing role in a production environment.
• Ability to work effectively as part of a team and collaborate with other departments.
• Highly organized with the ability to manage multiple cases and tasks simultaneously.
• Ability to work in an onsite office setting 100% of the time.
• Experience with case management, automation, and service analytics in Salesforce.
• Intermediate SQL skillset

Nice to have:

• Salesforce ecosystem familiarity (hands on experience preferred)

PMP certification

Strong expertise with rules-based automation, process documentation, and ITSM best practices (ITIL)

Salesforce Service Cloud Certification