Customer Service Officer

Customer Service Officer – Luxury Aesthetics & Wellness

We are representing a prestigious aesthetics and wellness clinic renowned for its cutting-edge treatments, personalised care, and award-winning results. This is your opportunity to be part of a refined, customer-focused team dedicated to helping clients look and feel their absolute best.

As a Customer Service Officer, you will be the face of the clinic — providing a seamless, elevated experience from the first enquiry to post-treatment follow-up. You’ll engage discerning clientele with warmth and professionalism, understand their needs, and recommend tailored treatments and premium products that exceed expectations.

Responsibilities:

• Welcome guests with poise and create a memorable first impression
• Offer personalised recommendations to suit each client’s goals and lifestyle
• Confidently present premium treatments, products, and exclusive packages
• Manage enquiries across multiple channels and convert interest into appointments
• Maintain an immaculate reception and retail environment in line with luxury standards
• Support smooth daily operations and uphold exceptional service protocols
• Foster long-term relationships through follow-up and loyalty-building initiatives

Salary:

• Up to $2800 + Incentives (for upselling packages) + VB + Comms

Working hours:

• 44 hours work week (timing can be flexible i.e. come 1 hour earlier, leave 1 hour earlier, if not it’s typically 10am-7pm, includes alternate half or full Sat depending on hours worked during weekday)

Location:

• Orchard

Requirements:

• Minimum GCE ‘N’ Level or equivalent
• At least 2 years’ customer service experience in beauty, wellness, luxury retail, or hospitality
• A polished communicator with strong sales instincts
• Professional, discreet, and attentive to detail
• Tech- and social media-savvy (TikTok, Xiaohongshu, Meta) is an advantage
• Passion for beauty, aesthetics, and creating exceptional client experiences

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration No. R2197670)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

T: 6337 3183 | W: www.successhrc.com.sg