Customer Service Executive
NTS Components Sembawang Full-time
Position Summary
The Customer Service Executive manages end-to-end sales order activities and day-to-day customer communication to ensure accurate, timely, and complete order fulfilment for key customers in a manufacturing / precision engineering environment.The role is the main liaison between customers and internal teams such as Sales, Planning, Production, Logistics, Quality, and Engineering to secure on-time delivery and a high level of customer satisfaction.
Responsibilities:
- Order Processing and Administration
- Receive and review customer purchase orders, verifying pricing, quantities, item codes, Incoterms, and delivery details for accuracy
- Enter and maintain orders in the ERP system, ensuring accurate data entry and compliance with company procedures
- Process orders received via email, customer portals, and other channels, ensuring acknowledgement is sent within agreed timelines
- Monitor order status throughout the fulfilment cycle, updating customers on order confirmations, RDD/PDD, shipment dates, and any changes
- Coordinate requested delivery dates (RDD) and promised delivery dates (PDD) in both ERP and customer portals to prevent past-due orders
- Customer Communication and Service
- Act as the primary point of contact for day-to-day enquiries on orders, deliveries, basic product/service information, and documents
- Respond to customer enquiries and feedback via phone, email, and portals in a timely and professional manner, ensuring clarity and completeness
- Build and maintain strong working relationships with customer planners, buyers, and coordinators to support smooth collaboration and repeat business
- Manage customer complaints or service issues related to orders, delivery, or documentation; provide first-level resolution and escalate when required
- Cross-Functional Coordination
- Liaise with Planning and Production to align build schedules, capacity, and material readiness with customer demand and delivery commitments
- Coordinate with Logistics / Warehouse on packing, shipping documentation, and delivery arrangements to ensure on-time shipments
- Work with Quality and Engineering teams to support responses on non-conformances, basic technical clarifications, and implementation of engineering changes impacting orders.
- Support Sales/Account Managers with customer information, order status, and data required for reviews and business discussions
- Data, Reporting, and Systems
- Maintain accurate and up-to-date customer and order records in ERP/CRM systems, including shipped quantities, open orders, and backlog
- Generate routine reports on order metrics (e.g. OTIF, backlog, past-due orders, shipment status) for internal management reviews and customer updates
- Ensure proper filing and traceability of customer POs, order confirmations, delivery documents, and related correspondence
- Process and Continuous Improvement
- Comply with established standard operating procedures (SOPs) for order processing, customer communication, and documentation
- Identify recurring issues in orders, data, or delivery performance and highlight improvement opportunities to the Customer Service Lead / Manager
- Support or participate in projects to enhance ERP usage, customer portal handling, and overall order-to-delivery efficiency
- Other Duties
- Provide back-up support to other Customer Service team members to ensure continuity of service during absences
- Perform any other duties or ad-hoc tasks assigned by the Customer Service Lead / Manager aligned with business needs
Qualifications & Requirements:
- ITE, Diploma or Degree in Engineering, Supply Chain, or related technical field
- Minimum 3–5 years’ experience in customer service, quotation, or project handling within a manufacturing or precision engineering environment
- Strong technical comprehension of drawings, processes, and tolerances
- Proficient in ERP/CRM systems and MS Office applications
- Effective communication, analytical, and problem-solving skills
- Detail-oriented and able to manage multiple engineering and commercial activities concurrently
Core Competencies:
- Customer Focus & Follow-Through
- Technical & Commercial Coordination
- Change Management (ECR/ECO handling)
- Data Accuracy & System Discipline
- Cross-Functional Collaboration
- Continuous Improvement Mindset
Toa Payoh, 13 km from Sembawang
and the region. They are committed to providing seamless supply chain solutions and are currently seeking a proactive and detail-oriented Customer Service Executive to join their dynamic team.
The Role
We are looking for a hands-on Customer Service Executive...
RN CARE PTE. LTD.Sembawang
of updating customers’ profiles, contract pricing and customer order pricing in the ERP system.
• Perform other duties as assigned.
Job Requirement:
• Minimum Diploma in Business or Engineering
• Minimum 2 years of working experience in customer service...
NTS ComponentsYishun, 3 km from Sembawang
Position Summary
The Customer Service Executive manages end-to-end sales order activities and day-to-day customer communication to ensure accurate, timely, and complete order fulfilment for key customers in a manufacturing / precision engineering...