Contact centre specialist, assistant manager
about the company
Our client, one of the largest life insurers, provides a wide range of coverage globally.
about the job
In this position as a Contact Centre Specialist(AM Level), you will be expected to attend to customers on enquiries and transactions over the phone and some days at the Customer Service counter. The ideal incumbent must be comfortable supporting hotlines/email and face to face for customers and financial advisers within SLA.
Additionally, the incumbent will be required to handle process improvement projects within the Contact Centre operations, Customer Service initiatives and other adhoc duties.
** Monday to Friday - 845am to 545am** No OT or shifts or weekend required
** Basic salary + full benefits + flexi benefits
** Office is located at CBD
skills and experience required- 3+ years of relevant experience in a contact centre environment and experience in Life Insurance industry
- Ability to work well under pressure and as a excellent team member
- Fast learner and eye for detail
- Excellent customer service skills and interpersonal skills
If the above position interest you, kindly click on the ‘apply now’.
EA: 94C3609 | R1325349
Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer.Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.
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Associate Degree/Diploma
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