Technology Specialist

Company Overview

Tekkie Help provides onsite IT support for homes and small to medium businesses, focusing on hassle-free technology solutions with a personal approach to customer service.

Job Summary

The Technology Specialist delivers expert onsite IT support to residential and corporate clients, resolving issues, implementing solutions, and ensuring a professional, clear, and trustworthy customer experience.

• Diagnose and resolve technology issues onsite at customers’ homes and offices to restore optimal functionality.
• Optimize wireless networks to enhance network performance and reliability.
• Troubleshoot and repair hardware and software issues on Mac and Windows PCs.
• Install, configure, and troubleshoot WiFi networks, routers, firewalls, printers, peripherals, servers, NAS devices, backup systems, mobile devices (iOS, Android, Microsoft), email services (Outlook, Office 365, Google Workspace), VPN/DNS services, home entertainment systems, smart devices, and surveillance systems.
• Assess customer needs to design and propose tailored technical solutions that meet their requirements.
• Communicate complex technical information clearly and simply to customers to facilitate understanding and decision-making.
• Build and maintain strong client relationships through professionalism, transparency, and timely communication.
• Protect customer confidentiality and ensure compliance with PDPA data protection regulations.
• Accurately document all work performed for billing and job tracking purposes.
• Maintain tidy, safe, and professional work environments at customer premises.
• Manage and safeguard company equipment and high-value stock to prevent loss or damage.
• Collaborate with and support fellow Technology Specialists as needed to ensure service excellence.
• Pursue continuous self-directed learning to stay updated on emerging technologies and industry best practices.

• Diploma in ICT, Engineering, Computer Science, or related field.
• In-depth knowledge of networking and operating systems (Windows and MacOS).
• Experience configuring Active Directory and firewalls.
• Minimum 3 years of hands-on experience in advanced PC setup, diagnostics, repair, and network troubleshooting.
• Strong understanding of systems and infrastructure security principles.
• Proficient in written and spoken English to communicate effectively with clients.
• Valid driving license to travel to customer sites.

• Microsoft Certified Professional (MCP) or equivalent certification.
• Apple Certified Technician credential.
• Experience managing small technical teams.
• Experience working with Windows server environments.

• The role involves onsite visits to residential and corporate locations.
• Candidates must be Singaporean or Permanent Resident (PR).