Field Application Engineer cum Technical Sales Engineer - Bukit Merah

Job Overview:

The Field Application Engineer is the primary relationship builder with customers engineering department and plays a crucial role in design-in of new and existing products across all TE IND subverticals. Furthermore this role supports as application subject matter expert the Account Managers and Sales Engineers with broader application and product specific knowledge and acts as an interface between the customer and the TE IND subverticals.

Job Description

• Demand generation at global lead accounts, including driving new product design-ins and identifies possibilities to sell the complete TE product portfolio.
• Maintains relationships and ensures high level of customer satisfaction.
• Closely collaborates with customer engineering department.
• Performs Voice of the Customer and communicates impact to internal stakeholders.
• Creates & maintains opportunities in Salesforce.
• Attend project meetings and conduct regular customer calls and presentations.
• Understands customer application and pain points as well as captures customer requirements and competitive landscape
• Discusses customer roadmaps and identifies TE product gaps and new product opportunities.
• Cooperates with internal stakeholders from various subverticals to generate new products based on customer feedback .
• Reviews customers technical & quality specifications in alignment with internal stakeholders
• First level support for all technical clarifications at customer and follow up on improvements
• Organizes internal and external technical application workshops and events (e.g., tech days, trainings)

• Develop & manage pipeline
• Conversion
• Revenue growth
• Customer satisfaction
• New product implementation & development

• Bachelor’s degree of Engineering in one of the following academic disciplines mechanics, electrics, electronics or similar relevant.
• 3+ years’ industry experience in engineering (required) and sales (would be an advantage), background from Automation would be prefered.

• Outgoin with strong interpersonal and influencing skills and the ability to build strong, credible relationships with customers and internal stakeholders in TE.
• General business acumen and strong customer management skills.

• Ability to simplify and explain complex technical matters.
• Team player, likes to work with different colleagues from various backgrounds and cultures.
• Willingness to travel and visit customers (70-80%).
• Self-motivated with a passion for serving and helping customers.
• Open minded, think outside of the box.