Digital Business Analyst (Contract)

Digital Business Analyst (Contract)

Keywords: Digital Delivery, Agile, Business Analysis, Customer Journeys, E-commerce, Product Lifecycle, Web/Mobile

Company / Role Overview

Working closely with cross-functional teams—including product, technology, design, and external partners—the Business Analyst will drive solution development from concept to implementation, ensuring alignment with strategic objectives and customer experience standards.

• Lead the scoping and requirements management for digital initiatives and platform rollouts across assigned regional partners.
• Coordinate with partner business analysis teams to define, refine, and prioritise requirements for new product and feature launches.
• Engage and manage technology vendors or partners involved in digital delivery.
• Conduct requirement-gathering workshops to confirm scope, validate needs, and align stakeholders.
• Collaborate with UX/design teams to define end-to-end customer journeys for standalone and embedded digital propositions.
• Analyse business challenges and opportunities, developing accurate specifications that ensure solutions meet business needs.
• Translate product/platform vision and roadmap into structured business requirements, documentation (BRD, FSD), epics, and user stories.
• Facilitate prioritisation of requirements/user stories based on business value, urgency, and product backlog context.
• Ensure requirements are clearly articulated and handed over effectively to delivery teams across geographic time zones for timely, high-quality execution.
• Support due diligence throughout delivery lifecycle, including alignment to architecture, dependencies, risks, and compliance.
• Assist in coordinating project delivery activities across multiple concurrent workstreams.

• Bachelor’s degree or equivalent qualification (must-have).
• Minimum 6+ years’ experience as a Business Analyst (must-have).
• Proven experience in digital delivery within Agile environments (must-have).
• Strong analytical, problem-solving, communication, and stakeholder management skills (must-have).
• Ability to manage multiple projects simultaneously in a fast-paced, evolving environment (must-have).
• Experience with Jira, Confluence, MS Project, and MS Office (must-have).
• Exposure to e-commerce, digital sales, customer lifecycle, or customer servicing domains (nice-to-have).
• Knowledge of insurance or financial services products (nice-to-have).
• Business analysis and Agile certifications (nice-to-have).
• Experience working with product/platform lifecycle management (nice-to-have).
• Ability to manage stakeholders who are Mandarin-speaking (nice-to-have).
• Understanding of customer experience, acquisition funnels, and web/mobile product lifecycle (nice-to-have).

If this role aligns with your experience and career goals, please send your application to AviralBhargava@argyllscott.sg.