Front Desk / Team Leader

Front Office & Administrative Team Leader

Occupation

CUSTOMER SERVICE SPECIALIST

Job Description & Requirements

About Us:

We are an exciting new company in the health and beauty industry, dedicated to revolutionizing the way people experience self-care and beauty. We are looking to recruit our team with driven, creative and enthusiastic individuals who want to make a significant impact on our brand success.

Role Overview:

This role requires a service-oriented individual with strong leadership, multitasking and communication skills.

Key Responsibilities:

Front Office Management:

• Supervise and schedule front desk staff to ensure smooth operations.
• Ensure prompt and professional handling of walk-ins, phone/email enquiries, and online bookings.
• Maintain an inviting and clean reception area aligned with the brand image.
• Customer Service Excellence:
• Uphold high standards of client service and handle complaints or escalations effectively.

• Onboard, coach, and evaluate frontline team members. To train and assist customers to register and place order with the company's online system/ platform.

Administrative Duties:

• Oversee daily administrative functions including appointment logs, client records and invoicing.
• Manage stock levels.
• Ensure accurate cash handling and reporting.

Requirements:

• Possesses a Diploma with good customer service.
• Minimum 3 years’ experience in a supervisory role in the beauty and wellness industry.
• Excellent interpersonal and communication skills.
• Proficient in MS Office.
• Strong attention to detail and ability to multitask.

Others:

• This position may require 2-shift work schedule, e.g. 10am-6pm, 2pm-10pm on weekdays and 12pm-6pm, 1pm to 7pm on weekend. Alternate Saturday and Sunday rest day.
• Office located in the heart of town.

With experience in beauty industry and are ready to start quickly or with short notice