IT Software UAT Tester (Level 1.5 Support)

Key Responsibilities

• Execute User Acceptance Testing (UAT) based on test plans and test cases
• Identify, document, and track bugs or system defects
• Work closely with business users to validate system functionality
• Ensure delivered features meet business requirements
• Prepare test reports and document test results

• Provide intermediate support between helpdesk (L1) and technical teams (L2)
• Investigate and troubleshoot application-related issues
• Replicate user-reported issues and escalate when necessary
• Monitor system performance and report anomalies
• Support incident management and resolution tracking

• Maintain test documentation and knowledge base
• Coordinate with developers and business stakeholders
• Assist in deployment validation and post-release checks

Requirements

• Diploma in Information Technology, Computer Science, or related field

• Fresh graduates are welcome to apply

• Basic understanding of software testing concepts
• Basic SQL knowledge is a plus
• Understanding of web or application systems
• Understanding on usage of AI tools (i.e. Claude AI)

• Strong attention to detail
• Good problem-solving skills
• Effective communication and teamwork
• Ability to handle multiple tasks and deadlines

• Opportunity to grow into QA Analyst, System Analyst, or Level 2 Support roles