Geylang - Assistant Technical Manager ( Data Center Solutions)

REPORTS TO: BUD South +India (Direct) and APAC Technical Director (dotted-line)

JOB PURPOSE:

To work in the CBRE Data Centre Solutions in the Business Unit South as an expert adviser in providing technical solutions, and guidance on all mechanical, electrical, plumbing, fire protection and energy systems within the Business Unit with regards to Data Centre Operations, Maintenance, and any related Projects, to maintain 100% uptime and achieve account plan ensuring all critical services meet the various contracts with the CBRE Customers.

Key Accountabilities:

• Centre of competence in all aspects of data centre operations & installation standards
• Single point of contact (COE for BU) for all technical activities as the primary interface to the CBRE / Client Account Teams
• To provide 24/7 Technical Support to the Business Unit Sites and the respective Customers
• Provide technical guidance & support to Data Centre Maintenance & Operation, Testing and Commissioning
• Deliver innovative technical solutions to maintain long term profitable based on selling this unique expertise to the existing Clients and potentially other Critical Environment and Data Centre accounts.
• To ensure all critical services PEOPLE, PLANT, PROCESS & VENDORS are developed in a consistent approach in accordance with CBRE policies and procedures for all locations in the region. Assist the site teams with the implementation of DCS Shield including Quantum and CERM.
• Accountability for Services Solutions for upgrades and new requirements
• To provide assurance through expert reviews to ensure compliance to CBRE Safe System of Work & provide a safe working environment.
• Improve the maintenance and operations techniques to reduce invasive operations and maintenance whilst ensuring reduced business risk to CBRE
• Review plant and system performance, highlighting solutions & progressing Continuous Improvement and appropriate benchmarking programmes
• Provide emergency support and response & carry out technical reviews of the Data Centre critical services teams.
• Write and develop EOPs/SOPs and MOPS for new sites. Review these on a regular basis when changes are made.
• Provide Technical Services support to the various sites as required. This will include conducting Technical Audits and Incident Investigations and RCA as requested by the APAC Technical Director
• Provide input and carry out account reviews & audits of the Critical Environments
• As appropriate establish and agree client service level agreements and standards for Power & Cooling Load Management and Design standards to ensure compliance and performance to provide Business continuity
• Support Development of Data Centre Risk assessments of requirements and develop Asset Management Plans (5yr /10yr).
• Promote, Support and assist with the Development of Energy Management/Sustainability/ESG initiatives and programme within the critical environments' operations
• Implement Appropriate Change control process covering client's business critical areas, responsible for supporting method statement approval for Data Centres
• Support Development of Technical Teams to ensure consistency in approach and delivery with appropriate Skills to achieve the goal of zero impact to business operations and client business continuity requirements
• Assist with proposals to Clients on technical innovation & continuous improvement of Client Critical Data Centre Operation
• Develop and maintain a service team culture within the account
• Produce Technical reports for internal and external Clients as required by the AGM/BUD/APAC Technical Director
• Assist in the development and delivery of Technical Training Programs as instructed by the APAC Technical Director
• Assist the Projects team in the development of client technical requirements as Technical Lead and support for validation of design solutions and clients representative for Commissioning & Testing (As Best Practice 11 - Handover /Commissioning & testing through Integrated System Testing (IST) operational scenario testing & final integration into the operations
• Provide Benchmark feasibilities/due diligence of data centre equipment & building infrastructure fabric
• To develop key relationships at a Senior Level within the clients organizations that will benefit both parties commercially and reputational
• Build an Industry recognised reputation within the Environment of 'World Class Data Centre Operations' Best Practice.
• Provide Support to Commercial bids & scoping of Critical Services Opportunities
• Support client bids and strategic outsourcing through infrastructure and operational due diligence
• To be part of APAC Best Practices organization to provide input and review of critical environments solutions.

Personal Experience/Qualifications/Skills:

• Recognized Engineering Degree in Electrical or Mechanical Engineering or equivalent
• Chartered Engineer (desirable)
• Proven leadership skills
• At least 5-10 years' experience in senior role in Critical Services Operations / design / testing and commissioning
• Experience in delivering professional services in Critical Services Facilities Management
• Experience and knowledge of Data Centre Commissioning & Testing processes and procedures
• Knowledge and experience of Data Centre Load and Airflow Management
• Extensive experience of machine room operations and experience of power, UPS, CPS, distribution, cooling etc.
• Ability to operate and give direction within a wide cultural diverse portfolio
• Able to work under pressure and meet deadlines
• Must be self-motivated and able to work with minimum supervision
• Must have a flexible approach and a sense of teamwork essential
• Advances people / relationship management skills and an ability to communicate at all levels
• Exceptional written and oral communication skills.
• Knowledge of redundancy levels and relation to operational risk.
• Understanding of relationship of technical strategies within a critical facility environment.
• Knowledge of procedures and customer requirements in critical facilities.
• Knowledge of mechanical and electrical distribution system support and equipment function.
• Experience of leading operations and delivering business goals
• Ability to manage through others, without direct control.