Manager, Sales Quality (Financial Services) - Geylang - ref. x2827615

Role Overview

The incumbent will reinforce ethical sales practices, guide new advisors, and reduce regulatory infractions and downstream complaints.

• Champion implementing and reinforcing sales conduct and ethics compliance across the RFS channel.
• Collaborate with General Channel Managers (GCMs) and Channel Managers (CMs) to review Business Sales Conduct (BSC) findings and provide actionable guidance to ensure adherence to frameworks and guidelines.
• Support new-to-industry advisors by reinforcing regulatory knowledge and compliance expectations beyond initial training programs (e.g., BES).
• Identify and address gaps in sales advisory processes that may lead to regulatory breaches or customer complaints.
• Work closely with compliance and risk teams to proactively manage conduct risks and implement adequate controls.
• Monitor and analyze sales quality metrics to identify trends, risks, and opportunities for improvement.
• Contribute to reducing downstream escalations and complaints through early intervention and advisor coaching.
• Assist in developing and continuously improving sales quality frameworks, tools, and training materials.

• Degree in Business or a related field.
• Minimum 6 years of experience in the insurance industry, preferably in a compliance, sales quality, or advisory role.
• Strong understanding of regulatory requirements and sales conduct frameworks in the insurance sector.
• Experience working with or supporting financial advisors, especially in a high-churn or growth environment.
• Excellent interpersonal and communication skills, with the ability to influence and guide stakeholders.
• An analytical mindset with the ability to interpret data and translate insights into actions.
• Proficient in Microsoft Office and comfortable with digital tools and platforms.
• Proactive, adaptable, and committed to continuous improvement.