IT Operations Executive/ IT Operations Senior Executive

apartmentPresbyterian Community Social Services placeBedok scheduleFull-time calendar_month 

Key Responsibilities:

IT Operations & User Support
  • Administer user accounts, email systems, and access controls
  • Support procurement, setup, and maintenance of end-user devices and software
  • Ensure timely resolution of IT issues in coordination with vendors
System & Infrastructure Support
  • Assist in system maintenance, updates, and upgrades
  • Monitor system and security logs; escalate incidents where required
Vendor Coordination
  • Coordinate outsourced IT vendors (EUC, network, CCTV, etc.)
  • Track service delivery and follow up on issue resolution
Cybersecurity & Compliance
  • Support cybersecurity awareness initiatives (e.g. phishing simulations, user training)
  • Assist in enforcing data protection and IT governance policies
Projects & Facilities Setup
  • Support IT setup for new facilities and operational expansions

Requirements:

  • Diploma/Degree in IT or related field
  • 2–3 years of relevant IT support or operations experience
  • Hands-on experience in Microsoft 365 administration
  • Strong troubleshooting and problem-solving skills
  • Good communication and coordination skills

Good to have:

  • Exposure to network systems (e.g. Ubiquiti, Fortinet)
  • Basic knowledge of cybersecurity practices
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