Customer Service Executive (3rd Party Logistics) - Jurong West - ref. b75943415
Company Description
Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore.
Role Description
This is a full-time role for a Customer Service Executive at SH Cogent Logistics Pte Ltd. The incumbent will be responsible for day-to-day tasks such as processing shipping documentation, providing customer service to clients and ensuring smooth operations throughout the container haulage process.
- Maintain business relationship with customers. Attend to customer’s enquiries and ensure all the job requirements in their orders are fulfilled
- Perform job creation for trucking activities. Monitor progress of job order and shipments adhering to deadlines or specified dates
- Communicate customers’ trucking requirements to staff in Operations department for them to perform the trucking activities
- Monitor job and provide timely updates for shipment, including updating of container details into system
- Advise customers on delivery schedule/ inventory
- Maintain inventory report and undertake monthly closing of trucking jobs
- Assist in billing, issuance of debit notes and credit notes and accruals
- Ensure proper documentation and filling of invoices and job sheets
- Assist in permit declaration for job orders when required
- Attend to customers’ feedback and complaints and work with superior to assist with the findings and reporting of the complaints
- Assist superior to implement improvement plans for the team
- Assist in ad-hoc quotation or commercial rates requests from customers
- Assist superior to gather data and perform reporting as and when required
- Diploma or equivalent in logistics, supply chain management, business administration, or a related field
- Minimum 2 - 3 year of experience in customer service/ shipping documentation role in a 3PL company.
- Strong knowledge of Hauler operations, transportation logistics, and customs clearance procedures in Singapore
- Experience with TradeNet is a plus
- Able to perform overtime when necessary
Others Information:
- Monday to Friday: 8.30am - 5.45pm; Alternate Saturday: 8.30am - 12.30pm
- 2-way company transport from Jurong East
- Lunch subsidy
- In-house gym
- Dental, medical, insurance benefits