Executive, Office of Student Affairs (Student Services) - Geylang

Department:

• Office of Student Affairs

Reporting to: Senior Executive and CEO

Reason for Reporting Structure:

Direct reporting to the Senior Executive or Chief Academic Officer ensures proper oversight of student services operations, maintains compliance with Singapore's immigration and education regulations (ICA, SSG), and provides strategic alignment with the college's student success and retention objectives.

We are partnered with UK's University of Sunderland, and US' Rochester Institute of Technology.

Our Programs:

We offer various programs, including:

• Certificate in Foundation Studies
• Diplomas and Advanced Diplomas in Arts Management, Business Administration, Dance, Design, Digital Design, Digital Entrepreneurship and eCommerce Management, Musical Theatre, Music Performance, and Visual Arts
• Advanced Diplomas in Visual Arts (Photography and Digital Media), Communication Design Application
• Bachelor of Arts - Animation and Games Art, Graphic Design, Fine Art; Photography, Video and Digital Imaging
• Master of Arts Education, Master of Arts Design, Master of Arts Visual Practice

This role is perfect for someone passionate about supporting student success, ensuring regulatory compliance, and creating positive campus experiences for our diverse international student community.

Role Overview:

1. Student Success and Support Excellence:

• Support enrolled students throughout their academic journey, integrating CCAMT's values of cultural competence and inclusive practices into daily student services.
• Foster a supportive campus environment that values diversity and enhances student engagement and retention.

1. Compliance and Immigration Management:

• Ensure strict compliance with Singapore's immigration requirements, particularly ICA student pass regulations and monthly attendance reporting.
• Coordinate with student admissions and regulatory bodies to maintain seamless international student administration.

1. Academic Records and Administration:

• Maintain accurate student records, process academic transcripts, and support registrar functions with precision and confidentiality.
• Coordinate with academic faculties on student progress tracking and intervention strategies.

1. Campus Life and Event Coordination:

• Plan and execute student activities, orientation programs, and campus events that enhance student engagement and community building.
• Organize and coordinate graduation ceremonies, ensuring seamless execution and memorable experiences for graduates and families.
• Support student clubs and societies while ensuring safety protocols and institutional standards.

1. Student Welfare and Career Services:

• Identify students needing support and coordinate counseling referrals and intervention strategies.
• Facilitate career counseling, industry networking events, and internship placements.

Key Responsibilities:

Student Support & Administration:

• Monitor daily student attendance and maintain accurate academic records
• Respond to student inquiries and coordinate welfare support services
• Process housing requests and manage student information systems

Event Coordination & Campus Life:

• Plan and organize student activities, orientation programs, and campus events
• Support student clubs and societies while ensuring safety protocols

Compliance & Reporting:

• Prepare monthly ICA attendance reports for international students
• Generate reports on student progress and satisfaction for management
• Coordinate with academic faculty on student retention strategies

Career & Development Services:

• Facilitate career counseling sessions and industry networking opportunities
• Support student handbook updates and alumni engagement activities

Required Qualifications:

1. Educational Background:

• Diploma in any field, or related discipline (Education or Business Administration)
• Strong understanding of higher education operations and student services

1. Professional Experience:

• Minimum 1-2 years of experience in administrative, customer service, or student-facing roles
• Experience in higher education, student services, or international education preferred

1. Regulatory Knowledge:

• Understanding of Singapore's immigration requirements and student pass regulations (training will be provided)
• Knowledge of private education sector compliance requirements (SSG) preferred

1. Technical Skills:

• Proficiency in Microsoft Office Suite and Google Workspace
• Experience with student information systems and database management
• Strong attention to detail for accurate record keeping and reporting

1. Communication and Interpersonal Skills:

• Excellent written and verbal communication skills in English
• Ability to work effectively with diverse international student population
• Strong customer service orientation and problem-solving abilities

1. Personal Attributes:

• High degree of confidentiality and discretion in handling student information
• Cultural sensitivity and ability to work in multicultural environment
• Strong interpersonal skills with ability to connect with students on a personal level while maintaining professional boundaries
• Pastoral care competencies including empathy, active listening, and emotional intelligence
• Proactive approach to identifying student needs and providing appropriate support referrals
• Patient and approachable demeanor that encourages students to seek help when needed

Skills and Competencies:

1. Student Services Excellence:

• Strong commitment to student success and positive campus experience
• Understanding of student development principles and support strategies

1. Regulatory Compliance:

• Attention to detail for accurate attendance tracking and immigration reporting
• Ability to work with strict deadlines and zero-error requirements

1. Event Management and Coordination:

• Organizational skills for planning and executing student activities and events
• Safety awareness and risk management for campus activities

1. Data Management and Reporting:

• Analytical skills for tracking student engagement and satisfaction metrics
• Ability to generate meaningful reports for management decision-making

1. Stakeholder Communication:

• Professional communication with students, faculty, external service providers, and government agencies
• Collaborative approach to working with academic and administrative teams

What We Offer:

• Competitive salary within Singapore's private education sector
• Comprehensive training on ICA compliance and student services best practices
• Professional development opportunities in student affairs and higher education
• Opportunity to work with diverse international student community
• Career progression pathway within CCAMT's growing institution

Application Requirements:

• Cover letter highlighting relevant experience and motivation for student services
• Current CV/resume with education and work history
• Professional references
• Availability for immediate or near-term start preferred

Application Note:

Only shortlisted candidates will be contacted for further steps, including an interview and a practical assessment of student service scenarios.

Contact: careers@ccamt.edu.sg