Key Account Manager - Toa Payoh

apartmentAllinton Engineering & Trading Pte. Ltd. placeToa Payoh scheduleFull-time calendar_month13/4/25

Key Account Manager (KAM) is responsible for nurturing and growing relationships with a company's most important clients. They act as the primary point of contact, understanding client needs, anticipating future needs, and ensuring their satisfaction.

KAMs also play a role in developing and implementing strategic plans to improve client outcomes and increase profitability for the company.

Key Responsibilities of a Key Account Manager:

Relationship Management:

Building and maintaining strong, long-term relationships with key clients, fostering trust and rapport.

Needs Analysis:

Understanding the client's specific needs, challenges, and goals, both current and future.

Strategic Planning:

Developing and implementing tailored account plans to achieve client objectives and maximize the company's value.

Negotiation:

Negotiating contracts, pricing, and terms to ensure mutually beneficial agreements.

Problem Solving:

Addressing client issues and complaints promptly and effectively to maintain satisfaction.

Communication:

Acting as a bridge between the client and internal teams, ensuring clear and consistent communication.

Sales Growth:

Identifying opportunities to expand business with existing clients and potentially acquire new key accounts.

Reporting:

Tracking key account performance, analyzing data, and reporting on progress and results.

Collaboration:

Working with various internal departments to ensure smooth execution of client projects and initiatives.

Job Requirements:

Education:

A bachelor's degree is generally expected, with a preference for degrees in business, marketing, sales, or related fields.

Experience

5 years in sales, account management, or similar roles are usually required.

Skills:
Communication and Interpersonal Skills: Excellent communication, presentation, and relationship-building skills are essential.
Negotiation Skills: Ability to negotiate contracts and build strong client relationships.
CRM Proficiency: Experience with CRM software like Salesforce is often a plus.
Analytical Skills: Ability to analyze data, identify trends, and make data-driven decisions.
Problem-solving: Ability to identify and resolve client issues and concerns.
Organization and Time Management: Strong organizational skills are needed to manage multiple accounts and tasks effectively.
Other Considerations:
Industry Knowledge: Understanding of the industry and specific client needs is important.
Results-oriented: A proven track record of meeting sales goals and delivering client solutions.
Adaptability: Willingness to adapt to changing circumstances and client needs.

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