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Application Production Support Engineer (L2 Support)

apartmentU3 Infotech Pte Ltd placeSingapore calendar_month 

Job Description

Application Production Support Engineer (L2 Support)

Job Description

We are looking for an Application Production Support Engineer to provide Level 2 (L2) support for banking applications and systems. The role involves monitoring production systems, troubleshooting technical issues, and ensuring system stability and availability.

Key Responsibilities
  • Provide L2 production support for banking applications and systems, including troubleshooting and resolving technical issues.
  • Monitor system performance and application health, detect anomalies, and ensure high system availability.
  • Manage incident tickets and escalations, ensuring timely resolution in accordance with defined Service Level Agreements (SLAs).
  • Work closely with L1 support teams to manage escalation of complex incidents and ensure smooth issue resolution.
  • Collaborate with development teams to identify root causes of recurring issues and implement long-term fixes.
  • Perform root cause analysis (RCA) and recommend improvements to enhance system stability and performance.
  • Maintain proper documentation of incidents, resolutions, and technical procedures for future reference.
Requirements
  • 25 years of experience in Production/Application Support, preferably within banking or financial services environments.
  • Experience supporting production systems and incident management processes.
  • Basic Java development knowledge will be an advantage.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Ability to work effectively in a team-oriented and fast-paced environment.
  • Good communication and documentation skills.
Additional Information
  • This role requires 24/7 rotational shift work.

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