Application Production Support Engineer (L2 Support)

Job Description

Application Production Support Engineer (L2 Support)

Job Description

We are looking for an Application Production Support Engineer to provide Level 2 (L2) support for banking applications and systems. The role involves monitoring production systems, troubleshooting technical issues, and ensuring system stability and availability.

• Provide L2 production support for banking applications and systems, including troubleshooting and resolving technical issues.
• Monitor system performance and application health, detect anomalies, and ensure high system availability.
• Manage incident tickets and escalations, ensuring timely resolution in accordance with defined Service Level Agreements (SLAs).
• Work closely with L1 support teams to manage escalation of complex incidents and ensure smooth issue resolution.
• Collaborate with development teams to identify root causes of recurring issues and implement long-term fixes.
• Perform root cause analysis (RCA) and recommend improvements to enhance system stability and performance.
• Maintain proper documentation of incidents, resolutions, and technical procedures for future reference.

• 25 years of experience in Production/Application Support, preferably within banking or financial services environments.
• Experience supporting production systems and incident management processes.
• Basic Java development knowledge will be an advantage.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work effectively in a team-oriented and fast-paced environment.
• Good communication and documentation skills.

• This role requires 24/7 rotational shift work.

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