Captain/Restaurant Operations Executive (Chinese Restaurant) - Toa Payoh

Captain/Restaurant Operations Executive (Chinese Restaurant)

The Restaurant Operations Executive handles day-to-day operations of the outlet, to ensure the smooth delivery of exceptional services to all hotel guests.

• Assist the Restaurant Manager in the administration and efficient running of the daily operations of the restaurant.
• Assist in the supervision of the daily operations of the assigned outlet.
• Establish rapport with guests and extend them with the optimum service possible, ensuring maximum guest’s satisfaction pertaining to food and services.
• Recommend guest on our restaurant menu or offer alternatives.
• Manage guest relations and handle feedback concerning food and services.
• Supervise and monitor the daily job performance of the team members.
• Demonstrate an understanding of wine and food pairing, and assist in making wine recommendations that complements the restaurant's cuisine.
• Ensure standards of service and operating procedures are in compliance with the Hotel’s policies and procedures.

• At least 2 years relevant experience in a similar capacity.
• Competent in English and Mandarin both spoken and written would be advantageous.
• Must be fluent in Cantonese as the successful candidate will be required to liaise with Cantonese speaking guests.
• Other Asian dialects or languages will be viewed favorably.
• Customer-focused, excellent team player and possess good problem-solving skills.
• Strong leadership quality with excellent communication and interpersonal skills.