[ref. b13184202] Assistant Store Manager - Toa Payoh

• Multiple Convenient Locations - very conveniently located at shopping malls.
• $2500 basic + $100 allowance + monthly commission (Personal + Team sales)
• Only Team Target must achieve!!
• Working days including weekends and public holidays (5/6/5/6), 44 hours per week
• Work in public holiday, off in lieu will be given

We aim to simplify and elevate the beauty shopping experience by curating only the finest products from around the world.

• Achieve sales target
• Oversee and Drive store sales performance with the team
• Set and track sales targets for Beauty Advisors (BAs)
• Prepare and analyze sales reports as per standards
• Implement strategies and document sales transactions
• People Management
• Lead and guide team with clear service vision
• Promote diversity within the workforce and support team decision-making
• Contribute to recognition of team performance
• Deliver service excellence
• Establish and develop service operations to ensure a seamless customer experience
• Ensure quality customer service across all store BAs
• Create a service recovery plan to maintain customer satisfaction
• Analyze service quality, monitor customer satisfaction, and build strong relationships
• Deliver operations excellence
• Oversee retail administration, crisis response and recovery activities and assign staff duties ensuring business continuity
• Control inventory and manage store facilities
• Develop and enforce store security/ safety policies and procedures
• Partner Visual Merchandising in meeting brand standards and optimize retail space usage
• Oversee the processing, fulfilment, and handling of customer orders, including returns
• Engage in innovation and productivity initiatives
• Assess productivity and drive improvement initiatives
• Create and execute plans to enhance performance and innovation
• Lead initiatives to introduce new products or services as required

• 3 years of experience managing a store
• 3 years of people management experience
• Exceeds sales targets and delivers top-notch service