EUC (end user Support) Desktop engineer
ITCAN PTE. LIMITED Toa Payoh Full-time
Primary Purpose
This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.
Responsibilities- Ability to guide the team and resolve incident escalated by Desktop Support Engineers in confirming the validity of the problem and seeking and researching for known solutions related to these more complex issues.
- Performed Desktop Support services to users
- This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
- Perform imaging/re-imaging
- Perform asset inventories
- Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
- Updates Incident records
- Creates and updates work instructions (where necessary)
- Document standards and procedures (where necessary)
ScienTec ConsultingToa Payoh
IT Support / Desktop Engineer
Our client is looking for a dedicated IT Support / Desktop Engineer to provide end-to-end technical support in a highly sensitive and confidential environment.
• Permanent Role
• Fully sponsored IT certifications...
ITCAN PTE. LIMITEDGeylang, 4 km from Toa Payoh
that software, licenses and operations comply with standards.
Responsibilities
• Ability to guide the team and resolve incident escalated by Desktop Support Engineers in confirming the validity of the problem and seeking and researching for known solutions...
Primestaff Management ServicesToa Payoh
Employment Type: Contract (Renewable)
We are looking for a Desktop Engineer (L1 Support) to provide on-site IT support in a healthcare setting. This role is ideal for someone who is hands-on, able to work independently, and has strong communication...