Duty Manager (Hotel)

Shangri-La’s Rasa Sentosa, Singapore

Job Summary

As a Duty Manager at Shangri-La Rasa Sentosa, Singapore, you will lead daily operations and guest service excellence, supervise the Front Office team, and ensure safety and emergency readiness to deliver a seamless and memorable guest experience.

As a Duty Manager, we rely on you to:

• Lead and coordinate daily hotel operations to ensure smooth and efficient service delivery
• Drive enhancements in guest experience by monitoring arrivals, departures, and service quality throughout their stay
• Supervise, direct, and motivate the Front Office team to maintain high performance and up-to-date knowledge of hotel products and services
• Communicate effectively with colleagues to ensure consistent awareness of hotel offerings and operational updates
• Implement and execute emergency response protocols according to standard operating procedures to safeguard guests and staff
• Manage crisis situations promptly and effectively to minimize impact on guest safety and hotel operations

We are looking for someone who:

• Demonstrated understanding of Rooms and Front Desk operations within a hotel or resort environment.
• Experience using OPMS and related hotel front office systems to manage guest services and operations.
• Educational background related to hotel management is preferred
• Experience in managing emergency response and crisis management situations

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!