Tour Operations Executive (Travel & Tours)

Job Summary:

A detail-oriented operations professional to coordinate tours, manage schedules, and ensure seamless travel experiences across multiple stakeholders.

• Coordinate and assign tour guides from an established pool based on tour requirements
• Arrange drivers and rental vehicles to support tour operations
• Plan tour schedules and negotiate pricing with relevant vendors
• Liaise with Japan-based sales teams in English to align operational requirements
• Communicate with guides, internal teams, and overseas counterparts in Malaysia
• Provide on-call phone support and resolve ad-hoc issues during ongoing tours
• Verify guides’ invoices and accurately input data into internal systems
• Coordinate with airlines and guides to manage last-minute schedule or itinerary changes
• Support additional operational and administrative tasks as required

• Minimum Diploma (Polytechnic) or higher qualification
• Proficiency in English for liaising with overseas sales teams, guides, and operational stakeholders
• Basic proficiency in Microsoft Word and Excel
• Ability to work independently in a fast-paced operational environment
• Demonstrated capability to handle ad-hoc operational matters with flexibility and responsiveness
• Strong hospitality mindset to manage and resolve issues between customers and guides when required

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