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Support Analyst - Morgan McKinley

apartmentMorgan McKinley placeSingapore calendar_month 

Application L2 Support Analyst

Shift: Rotating 12-hour shifts (24x7 coverage)

Job Description

We are seeking a proactive and dynamic Application L2 Support Analyst to join the team in supporting and maintaining a mission-critical application. The role involves providing day-to-day Level 2 support, ensuring the stability and performance of production systems, and working closely with both technical and business stakeholders.

Key Responsibilities
  • Provide day-to-day support for application-related production issues and resolve them within agreed Service Level Agreements (SLAs).
  • Understand, analyze, and investigate reported issues to determine root causes and provide corrective and preventive solutions.
  • Escalate complex cases to Level 3 or technical support teams as needed.
  • Ensure timely and successful completion of batch jobs and scheduled tasks.
  • Proactively suggest improvements to reduce recurring issues and close monitoring gaps.
  • Participate in the implementation of application changes following SOPs for smooth deployments.
  • Identify and implement opportunities for automation to reduce manual workload.
  • Work in rotating 12-hour shifts to ensure 24/7 system support coverage.
Requirements
  • Only Singaporeans
  • Strong analytical and problem-solving skills.
  • Proactive, self-driven, and able to work effectively under pressure with a sense of urgency.
  • Basic knowledge of Java programming and hands-on coding experience.
  • Proficient in SQL, able to construct and execute basic queries.
  • Familiar with client-server architecture, web technologies, operating systems (Unix & Windows), databases, and middleware components.
  • Team player with the ability to work independently when required.
  • Strong communication skills to interact with stakeholders across various levels.
  • Experience with scripting for automation is a plus.
  • Familiarity with IT ticketing systems (e.g., ServiceNow, Jira) is a plus

If you are interested in this position, please click "Apply Now" and we will review your qualifications & reach out to you for further discussion & next steps. Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.

Morgan Mckinley Pte Ltd

Name: Kanya Kothandaraman

EA Licence No: 11C5502

Registration No: EAP Registration No: R1331365

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