Support Analyst - Morgan McKinley
Application L2 Support Analyst
Shift: Rotating 12-hour shifts (24x7 coverage)
Job Description
We are seeking a proactive and dynamic Application L2 Support Analyst to join the team in supporting and maintaining a mission-critical application. The role involves providing day-to-day Level 2 support, ensuring the stability and performance of production systems, and working closely with both technical and business stakeholders.
Key Responsibilities- Provide day-to-day support for application-related production issues and resolve them within agreed Service Level Agreements (SLAs).
- Understand, analyze, and investigate reported issues to determine root causes and provide corrective and preventive solutions.
- Escalate complex cases to Level 3 or technical support teams as needed.
- Ensure timely and successful completion of batch jobs and scheduled tasks.
- Proactively suggest improvements to reduce recurring issues and close monitoring gaps.
- Participate in the implementation of application changes following SOPs for smooth deployments.
- Identify and implement opportunities for automation to reduce manual workload.
- Work in rotating 12-hour shifts to ensure 24/7 system support coverage.
- Only Singaporeans
- Strong analytical and problem-solving skills.
- Proactive, self-driven, and able to work effectively under pressure with a sense of urgency.
- Basic knowledge of Java programming and hands-on coding experience.
- Proficient in SQL, able to construct and execute basic queries.
- Familiar with client-server architecture, web technologies, operating systems (Unix & Windows), databases, and middleware components.
- Team player with the ability to work independently when required.
- Strong communication skills to interact with stakeholders across various levels.
- Experience with scripting for automation is a plus.
- Familiarity with IT ticketing systems (e.g., ServiceNow, Jira) is a plus
If you are interested in this position, please click "Apply Now" and we will review your qualifications & reach out to you for further discussion & next steps. Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.
Morgan Mckinley Pte Ltd
Name: Kanya KothandaramanEA Licence No: 11C5502
Registration No: EAP Registration No: R1331365