Deputy Director, Technology Delivery and Products

The Deputy Director, Technology Delivery and Products is a leadership role responsible for end-to-end ownership of technology delivery and product outcomes across the organisation. The role ensures that technology initiatives are delivered as scalable, secure, and well-adopted products, with strong engineering discipline and measurable business impact.

This role plays a critical part in transforming technology delivery into a disciplined, product-oriented organisation, working closely with business leaders, the CTO Office, and Technology Operations. It is responsible for enabling the delivery of high-quality, scalable, and secure digital and AI-enabled solutions.

Key Responsibilities:

• Own and manage the full product lifecycle from definition and design through build, scale, and optimisation
• Translate business demand into clear product roadmaps, backlogs, and delivery scope
• Drive measurable business outcomes, value realisation, and user adoption
• Establish structured product governance, release planning, and lifecycle discipline

• Lead predictable, high-quality delivery of enterprise systems, digital platforms, and AI-enabled solutions
• Enforce delivery standards covering Agile/DevSecOps practices, coding, testing, quality, and release management
• Manage delivery performance across timeline, scope, cost, and quality
• Build a strong root cause analysis culture, reducing recurring defects and delivery issues

• Lead solution design and technical decision-making for complex initiatives
• Ensure all solutions comply with enterprise architecture, security, data, and integration standards
• Balance speed, cost, risk, and long-term sustainability in delivery decisions

• Ensure solutions meet production readiness criteria prior to go-live
• Drive structured handover to Technology Operations (documentation, SLAs, support model)
• Improve post go-live stability through shift-left and quality improvements

• Deliver digital, data, and AI initiatives as enterprise-grade products
• Partner with Data & Analytics teams to embed data-driven and AI capabilities
• Ensure validated innovation use cases are industrialised and scaled effectively

• Act as a senior technology partner to business stakeholders
• Provide transparent reporting on delivery progress, risks, and trade-offs
• Serve as the single point of accountability for delivery commitments
• Build, mentor, and lead high-performing product, delivery, and engineering teams

Requirements:

• Degree in Computer Science, Engineering, Information Systems, or related discipline

• 12–15 years of progressive experience in technology delivery, digital products, or enterprise systems
• Proven track record delivering large-scale, mission-critical systems end to end
• Demonstrated capability in turning around or maturing delivery organisations
• Experience with Agile, DevSecOps, and modern software engineering practices
• Exposure to digital, data, or AI-enabled solutions at scale is highly desirable

• Strong people and stakeholder leadership skills
• Deep understanding of product-led and engineering-driven delivery models
• Solid grasp of enterprise architecture and integration environments
• Strong problem-solving and root cause analysis mindset
• Clear, confident communicator able to engage senior leaders