[ref. x66041524] Toa Payoh - Business Process Improvement Project Manager (1 Year Contract)

Responsibilities:

• Develop and execute well-structured work plans, facilitate project and governance meetings, and use Project Management, Lean, and system implementation tools/methodologies
• Working with business leaders to develop process maps for current and improved processes.
• Collaborate with Operations, HR and Finance teams to understand their needs and translate them into functional and technical requirement documents (FRD/TRD).
• Analyze and mapping of workflows, identify inefficiencies, provide and recommend re-engineering opportunities. Develop optimized workflows and implement process improvements to enhance productivity and reduce operational costs.
• Serve as a process optimization consultative advisor to key business leaders.
• Help develop and execute a tool which will serve as a platform for centralized intake of all process opportunities.
• Create and develop user guides, process documentation and training materials to ensure successful adoption and effective application and use of systems and processes.
• Assist in the gathering and reporting of performance KPI metrics for business operations.
• Delivering on process improvement projects across all identified projects that impact business lines.
• Assessing and prioritizing improvement opportunities and impacts (risk, customer satisfaction, error reduction, system capabilities / constraints).
• Monitoring, tracking and reporting status of initiatives.
• Work with the businesses and Finance to track the impact of projects.
• Execute all tasks with high-quality, timely delivery.

Requirements:

• At least 8 years of experience with analysis (qualitative and quantitative)
• At least 5 years of experience working with databases and manipulating data
• At least 5 years experience in process re-engineering, system implementation and project management
• Manage process improvement projects by following an established methodology and by employing project management skills/techniques
• Lead or coach the implementation of process improvement solutions
• This position requires a Bachelor’s Degree in Business, Finance, or a related field