Sales Coordinator

Job Description

We are looking for a responsible and detail-oriented Sales Coordinator to support our Sales and Operations teams in daily administrative and coordination duties.

The successful candidate will assist with customer enquiries, quotation preparation, order processing, data entry, delivery orders, invoices and general sales support. This role is suitable for someone who is organised, customer-oriented, able to follow up closely, and comfortable working in an SME environment.

Key Responsibilities:

Provide daily administrative support to the Sales and Operations teams.

Handle customer enquiries via phone, email or WhatsApp in a professional and timely manner.

Prepare and follow up on quotations, sales orders and related documents.

Create and issue Delivery Orders, invoices, sales orders and other sales documents.

Perform accurate data entry and maintain updated customer, sales and order records.

Coordinate with internal departments on order processing, delivery arrangements and customer requirements.

Follow up with customers on quotation status, order confirmation and delivery matters.

Assist in checking stock availability and liaise with the relevant team on delivery schedules where required.

Maintain proper filing and documentation of quotations, delivery orders, invoices and customer records.

Support the sales team in preparing reports, price lists, customer records and other admin documents.

Assist in resolving basic customer issues or redirect matters to the relevant department.

Perform other administrative and ad-hoc duties as assigned by Management.

Requirements:

Minimum GCE “O” Level / Nitec / Higher Nitec / Diploma in Business Administration, Sales & Marketing or related discipline.

Minimum 1 year of relevant experience in sales coordination, customer service, sales admin or operations support preferred.

Fresh graduates with good learning attitude may be considered.

Proficient in Microsoft Office, especially Excel, Word and Outlook.

Experience in preparing quotations, delivery orders and invoices will be an advantage.

Good communication and customer service skills.

Able to multi-task and follow up closely on pending matters.

Meticulous, organised, responsible and willing to learn.

Able to work independently and as part of a team.

Comfortable working in a fast-paced SME environment.

Bilingual in English and Mandarin to liaise with English and Mandarin-speaking customers, suppliers and stakeholders.