Assistant Manager, Housekeeping
HOTEL OVERVIEW
Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience.With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.
ABOUT OUR COMPANY
At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.
Assistant Manager, Housekeeping
Summary of Responsibilities:
The main responsibilities and tasks of this position are as listed below, but not limited to these:
- Inspect & maintain rooms, corridors and service areas on a daily basis in the respective range assigned and to ensure brand cleanliness and appearance meet room quality standards
- Daily Inspect rooms: Contribute to Quality delivery on a daily basis by: VIP room inspections, Show Rooms preparation, Setting and monitoring Rooms under Preventive Maintenance. Inspecting rooms & service areas will ensure consistency in our service delivery
- Checking the functional operation of each room, liaison with Engineering and IT to rectify issues
- Liaise with Coordinators and Front Office for the release of rooms
- Lead a housekeeping shift to personalize the in-room guest service whenever possible
- Check the preparation of VIP and Swissotel Guestrooms and amenities
- Induct and train the Housekeeping team to focus on welcome and communication when guests are on floors / in rooms
- Lead guest service and the team using the Heartist® approach
- Attend to guest requests and resolve guest complaints when necessary.
- Comply with all the policies and procedures of both the Department and the Hotel at all times and follow the code of ethics.
- Ensure all colleagues comply with grooming standards.
- Conduct roll calls/briefings with colleagues.
- Assist in scheduling staff for work assignments, managing labor cost based on required hours/rooms
- Oversee monthly roster planning for all colleagues.
- Induct and train room attendants in technical skills and processes as outlined in the Keys to Success manuals
- Organize and propagate team work, provide support and have regular meetings with respective Team Leaders and colleagues to ensure a balanced environment for all
- Oversee the provision of room supplies, cleaning equipment, linen, and chemicals
- Coach, advise, counsel, discipline and compliment colleagues appropriately
- Ensure effective communication with other departments
- Process VOG guest comments & LQA to ensure proper delivery of service. In case of deviations, take necessary actions
- Ensure departmental and personal performance goals are met
- Ensure that safe working practices are followed including emergency procedures
- Participate in departmental leadership activities as a member of the team
- Maintain levels of confidentiality and discretion for guests
- Develop own knowledge and skills as a contributing member of the Housekeeping team
- Carry out any other duties assigned by the Assistant Executive Housekeeper / Housekeeping Manager
- Tertiary Education or Diploma in Hotel Courses Preferable
- Minimum 2 years in Housekeeping Position
- Minimum 1 year as Housekeeping Executive
- Housekeeping / Supervisory Experience in similar level hotel
- Good command of English
- Computer skills, preferably in MS Word, Excel and Power Point
- Presentable, well groomed with leadership quality
- Technical skills for Housekeeping/Coordinator
- Supervisory and leadership skills – collaborative, enabling, and entrepreneurial
- Interpersonal skills well developed with guests, colleagues, and management
- Use/knowledge of PMS e.g., Opera, E-Housekeeping
- Able to solve problem/make decision within scope
- Attention to detail especially cleanliness, room presentation
- Able to work under pressure and independently
- Decision maker and confident
- Able to take challenges
- Able to work independently, reliable, self-directed, self-motivated
Our commitment to Diversity & Inclusion:
We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS