Sales Support

Ugene Lab (www.ugenelab.com) is the premier food testing laboratory. We provide customers with a broad range of microbiological and chemical testing, rapid testing, hygiene monitoring and specialized test methods developed to meet customer needs.

Job Summary:

We are looking for a proactive and detail-oriented Sales Support to assist our sales team in generating new business opportunities. This role is crucial in helping streamline the sales process and drive business growth.

Key Responsibilities:

• Quotation Preparation: Prepare accurate and professional sales quotations based on client needs and pricing guidelines.
• Follow-Up: Monitor and follow up on issued quotations to answer queries, address objections, and help move opportunities forward. Proactively follow up on expiring contracts to ensure timely renewal or closure.
• Connection Call: Support promotion of services for both new and existing clients.
• Appointment Setting: Schedule meetings or calls between prospective clients and the sales team.
• Database Management: Maintain and update CRM or internal tracking systems with all relevant client interactions, lead status, and sales activities.
• Reporting: Provide regular updates and reports on cold call activity, appointment status, and quotation follow-ups.
• Operation: Assist the Client Services team in managing and executing day-to-day tasks.

Qualifications:

• Proven experience in a sales support, telemarketing, or customer-facing role.
• Strong communication and interpersonal skills.
• Comfortable making outbound calls and engaging with new prospects.
• Good organizational skills and attention to detail.
• Ability to multitask and work independently under minimal supervision.
• Able to work 5.5 days with alternate Saturday off.