Senior Operations Manager (Restaurant)

We are seeking a strategic, results-driven Senior Operations Manager to lead and scale a dynamic portfolio of food & beverage concepts—including a cocktail bar, outlets, and a hotel-style restaurant. This pivotal leadership role spans across Operations, Sales & Marketing, and Revenue Management, while driving team performance, brand growth, and financial success.

The successful candidate will have a strong command of multi-concept F&B operations, a proven track record in budget ownership and profitability, and the ability to improve systems, elevate teams, and build scalable models.

• Oversee day-to-day operations across multiple outlets and formats (FOH & BOH).
• Maintain consistent service, food quality, hygiene, and compliance (SFA, NEA, etc.).
• Develop and implement brand-specific SOPs to uphold identity and efficiency.
• Streamline logistics, procurement, and inventory control across all units.
• Drive cost controls, including food cost, utilities, and wastage reduction.
• Set annual budgets (P&L) and performance targets for each outlet supervisor.
• Closely monitor outlet performance against budgeted goals and KPIs; provide guidance and corrective action plans as needed.

• Develop and implement brand-specific marketing and pricing strategies.
• Grow revenue through strategic partnerships, events, and corporate accounts.
• Lead the digital presence via delivery apps, social media, and online platforms.
• Identify and execute new brand opportunities, outlet launches, and cross-collaborations.
• Analyse market and competitor trends to refine product mix and concept positioning.

• Own full P&L accountability across outlets; monitor revenue, cost, and profit margins.
• Set, execute, and track annual budgets, sales targets, and forecast planning.
• Drive Gross Profit and Net Profit across all concepts.
• Confidently manage and deliver on annual budgets, cost controls, and ROI.
• Negotiate supplier contracts and improve cost efficiency across food, beverage, and labour.
• Track and analyse financial KPIs such as:

Utilization and wastage costs

• Lead and mentor outlet Supervisor, kitchen leads, and service teams.
• Set performance KPIs, conduct regular reviews, and drive accountability.
• Implement training aligned with brand service goals and customer satisfaction.
• Foster a high-performance team culture focused on results, ownership, and innovation.

• Drive goal achievement by improving existing processes and leading new startups.
• Clearly articulate what value you bring, how you carry operational and financial burden, and what innovations/improvements you plan to implement.
• Be able to answer:

“What operational strategies will you implement to maintain profitability?”

Job Requirements:

• 3+ years in multi-concept or multi-outlet leadership.
• Proven success in P&L ownership, budgeting, and cost management.
• Experience in launching new outlets or concepts is a strong advantage.
• Strong grasp of Singapore F&B licensing, operations, and customer preferences.
• Excellent leadership, communication, and decision-making skills.
• Passionate about innovation, food trends, and creating memorable guest experiences.
• Willingness to travel between outlets and work on weekends/public holidays when necessary.