Bukit Merah - Deputy Vice President, Management Support (Retail Financial Services)

We seek a driven and experienced Deputy Vice President supporting Retail Financial Services (RFS) in driving sales performance, operational excellence, compliance, and people development. This role will oversee sales management reporting, campaign execution, risk and compliance governance, and lead key strategic initiatives that enable long-term business growth.

• Lead a cross-functional team supporting Retail Financial Services (RFS) operations and performance.
• Oversee sales performance tracking, reporting, and analysis for business centres and branches.
• Drive sales campaigns and tactical initiatives to meet KPIs and improve lead conversion.
• Collaborate with HR on recruitment planning and headcount deployment.
• Manage departmental budgeting, expenses, and accruals.
• Organise sales forums, conventions, and roadshows.
• Work closely with stakeholders to address compliance and audit gaps.
• Take the lead in raising sales quality standards by implementing appropriate risk-mitigating measures, strengthening existing processes and guidelines to reduce breaches and lapses.
• Act as Risk & Compliance representative; ensure adherence to regulatory guidelines (e.g. FAA, PDPA).
• Oversee the execution of Risk and Control Self-Assessment (RCSA) and Compliance Risk Assessment (CRA) processes.
• Strengthen sales quality standards and implement risk mitigation measures.
• Partner with HR and the Talent Centre to design training curriculum and career pathways for sales advisors and managers.
• Lead the design and execution of strategic initiatives that support RFS’s long-term business model and goals.
• Drive cross-functional alignment and project execution to support transformation and operational efficiency.
• Oversee the annual learning budget and ensure alignment with department needs.

• At least 10 years of experience in channel sales management, able to manage multiple branch operations, compliance, training, and performance management within the financial services sector.
• Deep understanding of MAS regulations and guidelines, including those related to Fair Dealing, PDPA, Market Conduct, and Customer Service.
• Strong leadership and stakeholder management skills with proven experience managing both internal teams and external partners.
• Excellent analytical, presentation, and communication skills.
• Demonstrated ability to manage complex projects and strategic business initiatives.